Frequently Asked Questions
Where do you provide bouncy castle hire to?
We provide free deliveries for people who arrange Liverpool bouncy castle hire, but you may incur a small delivery charge if you are outside of the region. You can use our online booking system to find out how much a delivery to your postcode will cost, but if you are unsure or if you have any questions, don't hesitate to contact us! You can call CB Castles on 0151 289 5577 or 07770 948 230.
Who can use your bouncy castles?
If the castle is advertised for use by children, then children up to the age of 14 can use them. People of all ages can use adult bouncy castles.
How long do your products take to set up and pack away?
Different castles may take different lengths of time to set up, but we will generally be able to set up and perform safety checks on our bouncy castles within 15 minutes. Collection generally takes around ten minutes. We will usually call you ten minutes before collection and will ask you to turn the unit off and prepare for our arrival. This greatly assists us and we appreciate your help.
Does cancellation incur a fee?
We do not charge cancellation fees, but we would kindly ask you to provide as much notice as possible.
How much space is required for your bouncy castles?
We require approximately four feet in front of the bouncy castle for safety mats and two feet at the back for the fan / blower, as well as approximately two feet either side.
Can I have your castle indoors?
Provided there is enough space, our bouncy castles can be set up in rooms such as school halls and gymnasiums. If you are not certain that you have enough space, please contact us so we can examine the venue.
Can I have the castle set up on a hard outdoor surface?
In the interests of safety, we will only allow our castles to be set up on grassed areas. We cannot set up our castles on tarmac, gravel, concrete or similar hard surfaces.
Do you require an electric supply?
All inflatables require an electric supply to operate the fan / blower, which will be on constantly when the inflatable is inflated. We will provide 25m extension leads with RCD cut-out.
Do you have insurance?
We have public liability insurance up to a maximum value of £1,000,000 (£1 million). Safety concerns are integral to our bouncy castle hire operations.